Customer Declaration (Compulsory)
Before initiating any gold transaction with Aghni Gold, every customer must confirm and declare the following:
- You are the legal and rightful owner of the gold or precious items being offered.
- The gold is genuine, not stolen, counterfeit, or subject to undisclosed disputes.
- All supporting documents and personal identification provided are valid, authentic, and verifiable.
Failure to comply or making false declarations may result in immediate legal action.
1. Information We Collect
To comply with government Know Your Customer (KYC) regulations and ensure transparent transactions, we collect:
- Personal Identification: Full Name, Date of Birth, Government ID (Aadhaar, PAN, Voter ID, Passport).
- Contact Details: Phone Number, Email Address, and Residential Address.
- Transaction Details: Gold weight, purity assessment records, valuation receipts, and payment method details.
- Security Surveillance: CCTV footage captured at our branch locations for security and verification purposes.
2. Purpose of Data Collection
We use the collected information solely for legitimate operational and statutory compliance needs:
- Completing mandatory KYC verification prior to processing transactions.
- Accurately processing gold valuation, instant payout receipts, and customer records.
- Preventing fraud, theft, illegal gold selling, or identity misrepresentation.
- Meeting legal compliance mandates set by law enforcement and regulatory bodies in India.
3. Data Security & Protection
Your security is our priority. We implement robust physical, technical, and administrative safeguards:
- Secure physical and digital document storage with strict encryption standards.
- Restricted employee access to personal data on a strictly need-to-know basis.
- 24/7 High-definition CCTV surveillance across all transaction counters at T Nagar and Arumbakkam branches.
4. Data Sharing & Disclosure
We respect customer privacy and do not sell or rent your personal information to commercial third parties. Disclosure only occurs under:
- Official requests or summons from law enforcement agencies, police authorities, or judicial courts.
- Statutory reporting requirements for fraud detection and financial investigation.
- Authorized banking partners assisting with instant bank transfers for your payout.
5. Data Retention
Transaction records and customer KYC files are retained in accordance with applicable Indian laws, audit standards, statutory record-keeping periods, and dispute resolution guidelines.
6. Your Customer Rights
As a customer of Aghni Gold, you retain the following rights regarding your personal information:
- Request access to your personal transaction records and documentation held by us.
- Request corrections to any inaccurate contact or personal information on file.
- Submit inquiries regarding our privacy practices or data handling protocols (subject to statutory limits).
